You can request a return by sending an e-mail to [email protected]You will then receive a return number that you must clearly state on the return shipment when you return the goods to us.
The returned goods must be returned in the original packaging.For the processing of your return we need the following information: the article number, the color, the size and the number of items you want to return.
We would also like to receive the reason why you want to return the items.Items ordered / produced especially for you cannot be returned.In addition, we request that you indicate the invoice number from us, so that we can find out when the products have been delivered.Without this number we can unfortunately not create a return in our system, and we cannot credit the items.
You will no longer receive full compensation for returns that you purchased more than 1 month ago.A complete overview of the fees that apply to a return shipment can be found below:
100% within 1 month
Within 2 months 75%
50% within 3 months
> 3 months 0%If the return does not meet the above conditions, we unfortunately cannot accept the return, because we cannot process it in our administration.We are then forced to return it if necessary.